resume
PROFESSIONAL HISTORY
Technical Publications Manager, 2011-Present
Symitar, a Jack Henry Company, San Diego, California
I've worked continuously for Symitar since 2007, but have changed jobs a few times. Currently, I work in the Education Department as the Supervisor of the Technical Publications Department.
- Technical Publications Manager, Symitar, May 2011-Present
- Applications Education & Technical Publications Supervisor, Symitar, May 2010-May 2011
- Instructional Designer, Symitar, February 2008 - May 2010
- Process Office Analyst, Symitar, January 2007 - January 2008
Real Estate Salesman, 2006
OneSource Realty/Century 21 Realty, San Diego, California
Manager and Technical Writer, 1987-2005
Deltec/Exide/Powerware/Eaton, San Diego, California
During these years I worked continuously in the same building for what was essentially the same company. However, the name and owners of the company changed several times. My job titles changed as my responsibilities steadily increased.
- Software and Connectivity Quality Assurance Manager, Eaton Corporation, 2003-2005
- Software Quality Assurance Lead Engineer, Powerware, 2000-2003
- Software Product Manager, Invensys, 1999-2000
- Technical Writing Manager, Exide Electronics, 1998
- Technical Communications Manager, Fiskars Deltec, 1991-1997
- Technical Publications Supervisor, RTE Deltec, 1990
- Senior Technical Writer, RTE Deltec, 1989
- Intermediate Technical Writer, RTE Deltec, 1988
- Associate Technical Writer, RTE Deltec, 1987
Software and Connectivity Quality Assurance
- Recognized for ability to train productive technicians, build strong internal and external customer relationships, and manage multiple domestic and international projects.
- Hired, trained, and managed technicians to test configurations of software, hardware, connectivity, operating systems, and networking to verify that the components worked together as a system and were ready for release.
- Recommended changes or improvements in the components of systems composed of Uninterruptible Power Systems (UPS), software running on various operating systems, and the devices and protocols used for communication between the software and UPS.
- Wrote test plans, procedures, and analyses.
Software Product Management
- Acted as the liaison between customers and developers, coordinated product change requests and changes.
- Tested software, wrote sales bulletins and release notes, audited manufacturing.
- Coordinated purchasing and vendor relationships.
Technical Publications and Communications
- Hired, trained, and managed writers and graphic artists to design, write, illustrate, layout, and publish technical communications such as user guides, installation procedures, press releases, data sheets, product brochures, catalogs, and packaging.
- Designed, wrote, managed, and published technical communications.
Technical Writing Intern, 1987
Palomar Systems and Machines, San Diego, California
- Wrote user guides for electronic-component manufacturing machinery.
Lead Proofreader/Night Shift Supervisor, 1980-1987
Eucalyptus Typesetting
San Diego, California
- Supervised 2nd shift.
- Proofed magazines, books, newspapers, advertisements, newsletters, annual reports, manuals, and data sheets.
Coast Guardsman, 1973-1979
United States Coast Guard (USCG), Long Beach, California and San Diego, California
- Served in five Arctic and Antarctic scientific expeditions, operated and maintained boats, enforced Federal water pollution regulations.
- Honorable Discharge 1979 as E5 Boatswain's Mate Second Class.
EDUCATIONAL HISTORY
Degrees
- MA Educational Technology, 2011, San Diego State University (SDSU), San Diego, California
- BA English, 1980, SDSU
Certificates/Licenses
- Instructional Technology, 2008, SDSU
- California Real Estate Salesperson License, 2006
- Lean Six Sigma Green Belt, 2003, Powerware
- Basic and Advanced Management, 1990, American Management Association (AMA)
- Technical Writing, 1987, SDSU
- Children's Literature, 1971, Institute of Children's Literature
Other Training
- Lean Six Sigma Black Belt, 2003, Powerware
- Public Releations, 1992, University of California San Diego (UCSD) Extension
- Electronic Engineering, 1988-1991, Southwestern Community College, Chula Vista, California
- Postgraduate English, 1980-1981, SDSU